1. What types of heavy-duty equipment does Ferhos sell?

Ferhos specializes in selling a variety of heavy-duty equipment, including electric and gas-powered dump trucks and wood chippers.

2. What are the unique features of Ferhos' heavy-duty equipment?

Ferhos' heavy-duty equipment offers several unique features, including:

  • Hydraulic tipping and lifting capabilities
  • Compact size for easy maneuverability
  • Excellent traction on rough terrain

3. What is Ferhos' return policy?

Ferhos has a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

4. How do I start a return?

To start a return, you can contact us at contact@ferhos.com or call us at +18649323995. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

5. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong product, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Does Ferhos offer exchanges?

We only offer exchanges for damaged, wrong product, wrong size, or defective items. If you need to exchange an item, please contact us at contact@ferhos.com or call us at +18649323995.

7. Does Ferhos charge a restocking fee?

No, we do not charge a restocking fee on returns.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.

9. What should I do if I haven't received my refund?

If you haven't received a refund yet, please check your bank account again. You should also contact your credit card company and bank, as there may be some processing time before the refund is posted. If you still have not received your refund, please contact us.

10. What is Ferhos' shipping policy?

To ensure proper delivery, please make sure your address is fully entered and correct. We are not responsible for incorrect information. If a package is returned as non-deliverable, we will issue a store credit for the net price of the item(s) minus the shipping charge.

If you refuse any shipments, you will be responsible for the original shipping charges and the cost of returning the package to us.

If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. We do not issue refunds for packages that state being delivered.

Shipping from warehouse: 338 Pond Branch Rd, Lexington, SC 29073.

Our Maximum Handling Time is 1-3 Business days (MONDAY - FRIDAY).

We provide Economy Shipping with an estimated delivery of 3 to 7 Business days (MONDAY - FRIDAY) in regular seasons.

Shipping Cost: Free

Please note that our order cut-off time is 5:00 PM every business day (GMT-5) Central Daylight Time. If an order is placed and a credit card authorization is released before 5:00 PM Monday through Friday, the order will be processed the same day.